Tell us what happened with one real PSD.
Use Motion Prep on one real PSD first. Send the outcome so we can improve the product without turning your deadline into a long support thread.
Start with a layered PSD that normally imports as folders or precomps. Keep the original comp as reference.
Choose the closest result.
Success: Motion Prep opened the buried layers and you could start animating.
Manual review: it helped, but masks, blend modes, effects or transforms still needed judgment.
Supported fix: a PSD-first case appears to have failed and should become a product fix.
Outside scope: the file expected a workflow Motion Prep does not currently promise.
Send context first. Source files only if allowed.
Send screenshots first. Source files only when needed and allowed.
Only send client files if you are allowed to share them for product support.
Files are not redistributed, used for marketing without permission, or used to train a public dataset.